Return and Refund Policy

Effective Date: 05/27/2025

This policy outlines our terms and conditions regarding returns for desktop computer purchases. We want you to be completely satisfied with your purchase, so if you’re not, you can return your desktop computer—provided the guidelines below are met.

• Eligibility Window: Returns are accepted within 45 calendar days from the original date of delivery.
• Late Returns: Items returned after this period will not be accepted.

To be eligible for a return, your desktop computer must meet the following conditions:

• Condition: The product must be in like-new condition, free from any signs of use or damage.
• Packaging: It must be returned in its original packaging, including all accessories, documentation, manuals, and any other materials that were originally included.
• Modifications: Computers that have been customized, altered, or improperly handled (resulting in damage) are not eligible for a full refund.
•  Exclusions: Items purchased from third-party resellers or involving special promotional offers may require a different return process. 

1. Contact Customer Support:   Notify our customer service team within the 45-day period to initiate your return. Please provide your order number and a brief description of your reason for return.
2. Return Authorization:   Once your return request is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions on how to package and ship your desktop computer back to us.
3. Packaging Requirements:   Securely pack your desktop computer and all accessories using the original packaging or an equivalent packing solution to prevent any damage during transit.
4.  Inspection:   Upon receipt, a thorough inspection will be conducted to ensure the returned item meets the required standards. Items that do not meet these standards may be subject to a restocking fee or refusal of the return. 

• Method: Refunds will be processed via the original payment method used during purchase.
• Processing Time: Please allow up to 10 business days for the refund to appear on your account after the return has been approved.
• Shipping Fees: Initial shipping and handling fees will typically not be refunded unless the return is due to an error on our part (e.g., defective or incorrect product).

• Policy Updates: We reserve the right to modify this policy at any time without prior notice. Any changes will be updated on our website.
•  Special Cases: For desktop computers that were part of a bundled promotion or a custom order, please refer to our specific return guidelines provided at the time of purchase. 

For any questions regarding this return policy or to initiate a return, please contact us at:

• Email: support@bqdtechnology.com
• Website